At Lucky Block Casino, we take your privacy seriously. We believe you should be able to enjoy thousands of Lucky Block Games, claim bonuses, and play with crypto without worrying about your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and how we keep it safe.
1. Who We Are
Lucky Block Casino is operated by a licensed company under Curaçao gaming regulations. We are fully committed to protecting the privacy of our players, especially those in Germany and across the European Union. We follow strict data protection standards, including GDPR principles where applicable.
2. Information We Collect
We only collect the information we need to provide you with a safe and enjoyable experience at Lucky Block Casino.
Personal Information You Give Us:
- Email address (used for account creation and communication)
- Password (stored in encrypted form)
- Username / display name
- Communication preferences (if you opt-in for bonuses or newsletters)
Automatically Collected Information:
- IP address and device information (for security and fraud prevention)
- Browser type and operating system
- Pages you visit and how you interact with Lucky Block Casino
- Referral source (how you found us)
Payment-Related Data:
- Cryptocurrency wallet addresses you use for deposits and withdrawals
- Transaction history (we do not store full wallet private keys)
We do not collect:
- Your full name, home address, or phone number unless required for verification during large withdrawals
- Sensitive data such as racial or ethnic origin, political opinions, or health information
3. How We Use Your Information
We use your data only for the following legitimate purposes:
- To create and manage your Lucky Block Casino account
- To process deposits, withdrawals, and gaming transactions
- To provide customer support when you contact us
- To send important account notifications and bonus offers (you can opt out of marketing)
- To prevent fraud, money laundering, and cheating
- To improve our website, mobile experience, and Lucky Block Games
- To comply with legal and regulatory requirements
4. How We Share Your Information
Your privacy comes first. We do not sell your personal data to third parties.
We may share information only in these limited cases:
- With trusted game providers (e.g., Pragmatic Play, Evolution) so you can play their games
- With payment processors and blockchain networks to complete crypto transactions
- With regulatory authorities if required by law
- With professional service providers (hosting, security, analytics) who are bound by strict confidentiality
All third parties are required to protect your data to the same high standard.
5. Data Security at Lucky Block Casino
We use industry-leading security measures:
- Strong encryption for all data in transit and at rest
- Secure servers with firewall protection
- Regular security audits and penetration testing
- Two-factor authentication option for accounts
- Strict internal access controls (only necessary staff can view certain data)
Despite our best efforts, no system is 100% secure. If a breach ever occurs, we will notify affected players as required by law.
6. Your Rights (Especially for Players in Germany & EU)
You have strong rights over your personal data:
- Right to access the data we hold about you
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to withdraw consent for marketing communications
- Right to object to certain processing activities
- Right to data portability
To exercise any of these rights, simply contact our support team via live chat or email. We usually respond within 24–48 hours.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your language and preferences
- Analyze how players use the site (to improve it)
- Deliver personalized bonus offers
You can manage or block cookies through your browser settings at any time. Note that blocking some cookies may affect your experience on Lucky Block Casino.
8. Data Retention
We keep your personal data only as long as necessary:
- Account information is kept while your account is active
- Transaction records are kept for 5–7 years to meet legal requirements
- Marketing data can be deleted immediately upon request
9. International Data Transfers
Some of our service providers may be located outside the EU. When this happens, we use appropriate safeguards (standard contractual clauses) to ensure your data receives the same level of protection as within the EU.
10. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we will notify you by email or by posting a clear notice on the website. Continued use of Lucky Block Casino after changes means you accept the updated policy.
11. Contact Us About Privacy
If you have any questions, concerns, or want to exercise your rights, please contact us:
- Live chat (fastest way, available 24/7)
- Email: support@luckyblock.com (or through the official contact form)
We take every privacy request seriously and will handle it promptly and respectfully.
Thank you for trusting Lucky Block Casino with your data. We are committed to keeping your information safe so you can focus on enjoying Lucky Block Games, claiming bonuses, and having a great time.
Play responsibly.